Website maintenance FAQ

Security updates, uptime monitoring, technical fixes, performance tuning, and ongoing oversight to reduce risk and downtime.

Yes. We maintain WordPress daily: core, plugin and theme updates, conflict checks, basic hardening, and fixes when updates break the site.

Yes. We support WooCommerce: staged updates when possible, payment gateway checks, cart/checkout flows, transactional emails, and store performance.

We start containment and cleanup: infected files, malware removal, credential rotation, user/plugin review, and steps to prevent reinfection. Supported plans get a priority ticket.

Yes. We set up automated backups of files and database (frequency depends on your plan), with retention and restore tests when needed. Critical changes get an extra manual backup first.

We check uptime, SSL certificates, HTTP errors, and security signals on a schedule. You get alerts and our team can intervene per your plan.

We update in a controlled way: security first, staging tests when the project allows, and rollback if something breaks. Payment, cache, and SEO plugins get extra care.

Usually within 24–48 business hours: site access, monitoring, backups, and an initial health report.

Yes. We offer multi-site setups for agencies, white-label reports on Enterprise, and dedicated support for your team.

Open requests in the client area with priority by plan. Add details and screenshots and track replies until resolved.

Yes. We track certificate expiry and warn you early so visitors never see an unsafe-site warning.

Yes. Upgrade or downgrade anytime from the client dashboard as your sites and support needs change.