Privacy Policy

How SupportWP collects, uses and protects your personal data. LGPD-compliant privacy policy for website maintenance clients.

1. Introduction

SupportWP values the privacy and security of its clients' data as a top priority. This Privacy Policy describes how we collect, use, store and protect your personal information when using our website monitoring, maintenance and protection services.

We are committed to full compliance with the LGPD (Brazilian General Data Protection Law) and other international privacy regulations.

1. Introduction

2. Information Collected

2.1 Personal Data

Full name and contact details (email, phone)

Company information (name, CNPJ/CPF)

Billing and address data

Communication and language preferences

2.2 Website Technical Data

URLs and domains of monitored sites

Access credentials (encrypted)

Monitoring and performance logs

Uptime and availability data

Security and vulnerability reports

2.3 Platform Usage Data

Navigation and service usage data

Platform access logs (IP, time, actions)

Support tickets and communications

Payment and invoice history

3. Purposes of Processing

Service provision: 24/7 monitoring, maintenance and website protection

Essential communication: Problem alerts, status reports and critical notifications

Technical support: Issue resolution and customer service

Account management: Payment processing and subscription administration

Security: Fraud prevention and threat protection

Service improvement: Performance analysis and development of new features

4. Data Protection and Security

4.1 Technical Security

AES-256 encryption for data at rest and TLS 1.3 for data in transit

Mandatory multi-factor authentication for administrative access

Network segregation and isolated environments per client

24/7 security monitoring with anomaly detection

Encrypted backups with retention in multiple locations

4.2 Organisational Controls

Data access based on the principle of least privilege

Regular security training for all staff

Strict information security policies

Regular auditing of security controls

Confidentiality agreements with all employees

5. Your Rights (LGPD)

Access: Confirm the existence of and obtain access to your data

Correction: Request correction of incomplete or inaccurate data

Deletion: Request deletion of your personal data

Portability: Receive your data in a structured format

Objection: Object to processing based on legitimate interest

Revocation: Revoke consent for data processing

Information: Obtain information about data sharing

6. Data Sharing

Essential service providers: Payment processing (with full encryption)

Legal obligations: When required by law or court order

Rights protection: To protect our legal rights or those of third parties

Emergencies: To protect the physical safety of users or the public

7. Data Retention

Active account data: During your subscription period

Monitoring data: 12 months after cancellation (for historical reports)

Payment data: 5 years (as per tax legislation)

Security logs: 6 months (for auditing)

8. International Transfer

9. Cookies and Similar Technologies

Keeping you logged into the platform

Remembering your language and settings preferences

Ensuring the security of your session

Improving platform performance

10. Minors

11. Changes to this Policy

This policy may be updated to reflect changes in our services or legislation. Significant changes will be communicated 30 days in advance via platform notification.

We recommend that you review this policy periodically to stay informed about how we protect your data.

12. Contact