Terms of Service

1. Acceptance of Terms

2. Description of Services

24/7 monitoring of websites and servers

Preventive and corrective maintenance of sites

Security and plugin updates

Automatic data backup

Performance optimisation

Specialised technical support

Uptime and availability reports

3. Client Responsibilities

Provide accurate information about the websites to be monitored

Keep access data and credentials up to date

Immediately communicate any relevant problems or changes

Make payments on the agreed dates

Not use the services for illegal or malicious activities

Respect intellectual property rights

4. SupportWP Responsibilities

Monitor websites according to the contracted plan

Notify about identified problems as soon as possible

Carry out regular preventive maintenance

Maintain the confidentiality and security of client data

Provide technical support within the established hours

Maintain secure backups of entrusted data

5. Plans and Payments

5.1 Available Plans

Starter: Ideal for small businesses with 1 website

Professional: For growing businesses with up to 3 websites

Enterprise: Complete solution for large businesses with up to 10 websites

5.2 Free Trial

5.3 Payments

6. Cancellation and Refunds

7. Data Protection and Privacy

All data is encrypted in transit and at rest

Data access is restricted to authorised personnel only

Access logs are maintained for security auditing

Backups are performed regularly and stored securely

Data is deleted upon client request

8. Limitation of Liability

Problems caused by external factors (hosting provider, DNS, etc.)

Scheduled maintenance downtime

Data loss caused by client failures

Indirect or consequential damages

Problems arising from targeted cyber attacks

9. Service Level Agreement (SLA)

9.1 Guaranteed Uptime

Starter: 99.5% monthly uptime

Professional: 99.8% monthly uptime

Enterprise: 99.9% monthly uptime

9.2 Response Time

Starter: Response within 48 hours (business days)

Professional: Response within 24 hours

Enterprise: Response within 8 hours (24/7)

10. Modifications to Terms

SupportWP reserves the right to modify these terms at any time. Changes will be communicated to clients at least 30 days in advance via email or platform notification.

Continued use of the services after the effective date of the changes will constitute acceptance of the new terms.

11. Dispute Resolution

12. Contact